Refund policy
h108skin Refunds and Returns Policy
1. Returns for change of mind
We do not offer returns for change of mind. Please carefully review the skincare disclaimers for each product before purchasing.
2. Exchange for wrong product ordered
If you ordered the wrong product, we may offer exchanges (subject to stock availability) where we determine (at our absolute discretion):
you have provided the proof of purchase and you purchased the products within 7 days prior to the request for an exchange or credit note;
the products are in their original condition and have not been used or tampered with;
the products are in their original undamaged packaging;
the products are not sale items, special buy products or gift vouchers; and
an exchanges form has been completed via our website. You will need to cover the cost of delivering the item back to us and the cost of re-delivering the correct item to you.
You may have rights under the Australian Consumer Law (see below).
3. Australian Consumer Law (including faulty or defective products)
In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.
Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the price of the relevant product.
4. Contact Us
For more information, contact us by email at returns@h108skin.com.au
H108degree Pty Ltd T/A H108° (ACN 696 829 133)
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